Frequently asked questions
Globus Online service
What does Globus Online mean?
Globus Online is a service that lets you conveniently order shopping from Globus hypermarkets with the option of personal pickup or home delivery, without having to go to the hypermarket yourself.Where is the Globus Online service available?
The service currently operates at these hypermarkets:- Globus Olomouc
- Globus Ostrava
- Globus Praha-Zličín
- Globus Praha-Čakovice
You can collect your shopping in person at all three hypermarkets. Home delivery is available in Prague, Olomouc and Ostrava (more HERE).
Home delivery and personal pickup
What ways of receiving my shopping do you offer?
Currently available:- Personal pickup at the hypermarket (Olomouc, Ostrava, Praha-Čakovice, Praha-Zličín)
- Home delivery (Olomouc, Ostrava, Praha)
How does personal pickup at the hypermarket work?
We prepare the ordered goods on the day of handover directly from the Globus hypermarket so that they are fresh. All you have to do is pick up your shopping at the chosen time at the pickup point.How does home delivery work?
We will prepare your shopping directly at the Globus hypermarket and a DODO courier will then deliver it to your home at the time of your choice.Price and terms of the service
How much does the PICKUP service cost?
The shopping preparation fee depends on the total value of the goods ordered:
- For orders up to 1 500 Kč the fee is 39 Kč
- For orders over CZK 1500, we do not charge a fee
We always show you the exact amount directly in the basket in the order summary.
What is the minimum order value for PICKUP?
The minimum order value is 500 Kč, the maximum value must not exceed 20 000 Kč.
How much does the HOME DELIVERY service cost?
Home delivery is intended mainly for larger family shops:
- For orders up to 1 800 Kč the fee is 79, 89 or 99 Kč depending on the delivery time
- We always show you the exact amount directly in the basket in the order summary
- FREE DELIVERY for orders over 1800 Kč
What is the minimum order value for HOME DELIVERY?
The minimum order value for home delivery is 1 000 Kč.
Why do the conditions differ for PICKUP and HOME DELIVERY?
For pickup you mainly pay shopping preparation. For home delivery, you also need to ensure courier delivery right to your door, route planning and delivery at a specific time. That is why the two services have different settings.
Is there a weight limit for orders?
With home delivery, you we deliver shopping with a maximum weight of 60 kg. Personal pickup has no weight limit.
Orders and payments
How do I complete my purchase online?
Proceed as in any ordinary e-shop; you can also complete your purchase without registering. You can read detailed instructions in our article How to shop.
Will I lose my iGlobus data?
If you were logged in when shopping, in your profile Můj Globus HERE you will find all your previous receipts.
Do I have to register?
You can also complete your purchase without registering and logging in. We will prepare your shopping exactly the same way; only the Můj Globus programme benefits will not apply to your order.
Where can I find information about the goods?
You can find allergens, ingredients and nutritional values in the details of each product.
How do I pay for my order?
You can pay for your order in advance online or on pickup in cash, by card, with gift cards or meal voucher cards. We do not accept paper meal vouchers.If you order with delivery, you can pay in advance online or by payment card to the courier. In this case, it is not possible to pay with meal voucher cards and we do not accept paper meal vouchers either.
Can I pick up my shopping on the same day I order it?
Yes, until 13:00 we still have pickup slots available for the same afternoon. If they don’t sell out, you can have your order just a few hours after placing it.How do you calculate the price of my shopping?
The final price of your purchase includes only the goods you receive. So if any of the items is unavailable, we will not charge you for it. The price of goods sold by weight (typically fruit, vegetables, meat or cured meats, delicatessen and fish) will correspond to the actual weight of the goods delivered.What if some goods are unavailable?
If we cannot find some of the goods you ordered in the hypermarket, we will offer you the most suitable substitute of comparable or higher value. You decide yourself when your purchase is handed over whether or not you accept the substitute product.When will I find out that some products in my order are missing?
We will e-mail you information about which product in your purchase is not available before the pickup date of your order.How will substitutions affect the price of my purchase?
If the substitute product costs the same or more, you pay the same amount as for the originally ordered goods. If the substitute product costs less, you pay the lower amount.How does card payment work when the price of the purchase is not final?
When you pay online by card, we only block the amount for your purchase; we charge the final amount after you pick up your purchase, based on the goods actually delivered (and accepted). The final amount is usually charged several hours after the purchase is handed over, and any surplus from the blocked amount is then available to you again.
If there is any problem with payment, please contact our customer line on the free phone number 800 700 356.
When will I get the receipt for my shopping?
After you collect your Globus Online purchases, we will issue an invoice and send it to you by e‑mail straight away. At the same time, we automatically save it to your Můj Globus profile, where it is available to you at any time.What if I buy goods on offer?
We guarantee that the price of your purchase is valid on the day the order is sent. So if you order goods on Monday that are on promotion until Wednesday, but want to pick up your purchase on Friday, the promotional price shown on the website on Monday applies to you.Can I edit my order?
Unfortunately, once you have submitted your order, we cannot make any changes to it (delivery date, ordered items or adding a Můj Globus loyalty card afterwards).Can I cancel my order?
If you wish to cancel your order, please contact our customer line on the free phone number 800 700 356.What if I have a discount code?
Enter the discount code in the relevant field of the basket while completing your order. The price of your shopping will automatically be reduced by the value of the code.How does ordering products in deposit packaging work?
We add the price of returnable deposit packaging to the total price of your purchase. You can then return it to us as usual at the hypermarket on your next visit.
Picking up your shopping
How do I choose a pickup time for my purchase?
Before you submit your order, we will let you choose from the available time slots for pickup. Time slots are open 5 days in advance.Where can I find the Globus Online collection point?
We will send you the address of the selected pickup point in the e-mail with instructions for collecting your order, or you can find it in the section How to find us.What are the pickup point opening hours?
Opening hours vary by pickup point. You can find the current overview in the section How to find us.Opening hours may differ on public holidays depending on the opening hours of the hypermarket.
When can I collect my shopping?
Come for your shopping at the time chosen before confirming your order. As soon as your shopping is ready, we will send you a confirmation e-mail with a QR code for pickup.What do I need for pickup?
So that we can hand over your purchase, have the pickup QR code ready, which we will send you by e-mail. We cannot hand over purchases paid by card online in advance without this code.
Where will my shopping wait for me?
We pick all goods for you from the hypermarket only on the day of pickup, and we store food at a controlled temperature in refrigeration and freezer units and in specially adapted storage areas for dry food.How will you pack and hand over my shopping?
We will hand over your entire shopping on a low trolley that you can easily push all the way to your car. We pack goods in paper bags or plastic bags (except bulky items and drinks, fruit and vegetables).Why do I get so many bags?
To comply with the hygiene and temperature standards set by legislation, we must keep some goods separately (e.g. fresh meat, bakery products or toiletries), so the number of bags corresponds to the variety of your purchase.You can reuse the bags and plastic bags, put them in sorted waste, or return them to us on your next visit for further recycling.
What should I do if I can't make it to pick up my shopping?
Contact our customer line on the free phone number 800 700 356.What should I do if I find the wrong goods in my order?
You can reject such goods after checking them when picking up your shopping, before confirming the pickup. If you only discover this inconvenience later, please contact our customer line on the free phone number 800 700 356.Home delivery
How do I check availability at my address?
In the website header next to the basket, select Home delivery and enter your address. You will immediately see whether we deliver to you and which slots are available.
When will my shopping arrive?
Delivery time depends on the delivery windows currently available. If you order by midnight, the courier can be with you as early as the next morning. Depending on our capacity, on selected days we also offer same-day delivery.
When do I choose a delivery slot?
You can browse available slots without obligation before shopping in the header next to the cart (they cannot be booked yet). You choose the specific time slot when completing your order, based on your address and delivery capacity.
How do I find out that the courier is on the way?
As soon as the courier loads your order and sets off, you will receive SMS with a tracking code, you will see the estimated delivery time and can track the parcel as the courier approaches.
What if home delivery is not yet available for me?
If you live outside the currently available home delivery zone, our partners will deliver your shopping from Globus foodora or Wolt, who deliver from all our hypermarkets.
👉 You can find more information at page Home delivery.
Complaints and refunds
Where can I find my favourite products?
If you are missing goods in our range that you like to buy at Globus, write to us at [email protected].If possible, we will add the product to the Globus Online range as soon as possible.
What if I have reservations about my purchase or want to make a complaint about the quality of goods?
Complaints about goods bought on Globus Online work the same way as with your regular shopping at Globus.Please contact our customer line on the free phone number 800 700 356 , e-mail: [email protected].
You can find detailed information about complaints in our General Terms and Conditions.
Registration, personal data, Můj Globus loyalty programme
Is registration required?
You do not need to register to use Globus Online; you can complete your purchase without registering or logging in.
What details do you need to complete your order?
So that we can send you the necessary information about your order status and the tax document, we will need your name, phone number and e-mail address. I am shopping here for the first time and want to log in
Are you a Můj Globus member? To log in, simply use the details you chose when registering for the Můj Globus loyalty programme. Not registered yet? Visit Globus.cz, where you can easily create it.
My login details don't work
If you are unable to log in, please contact our customer line on the free phone number 800 700 356,e-mail: [email protected], or via online chat.
What if I am a Můj Globus member?
To shop on Globus Online, use the same login details as for the Můj Globus loyalty programme; you don’t need to create a new account.What benefits of the loyalty programme can I use?
At Globus Online you will also see prices valid for members of the Můj Globus programme. After you log in, we will automatically apply these prices to your purchase.Every purchase on Globus Online also counts towards collecting rewards for your shopping.
In your profile on Globus.cz or in the Můj Globus app, you will also see the history of your Globus Online receipts.
How do I use the benefits of the Můj Globus loyalty programme?
Don't forget to log in at any time during your order, and especially before completing it. Only then can we apply prices valid for loyalty programme members, save your receipt and add points for future purchases.Other programme benefits, such as redeeming special discount coupons or discounts linked to your account, do not yet work on the Globus Online website, but we are working on adding them.