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General terms and conditions

 
Trading companies Globus ČR, v.o.s. 
with its registered office at Kostelecká 822/75, 196 00 Praha 9 - Čakovice 
identification number: 634 73 291 
registered in the Commercial Register maintained by the Municipal Court in Prague, file number A 79154 
for the sale of goods via the Globus Online online shop located at the internet address www.globusonline.cz 

1.INTRODUCTORY PROVISIONS


1.1 These terms and conditions (hereinafter the “terms and conditions”) of the company Globus ČR, v.o.s., with its registered office at Kostelecká 822/75, 196 00 Praha 9 - Čakovice, identification number: 63473291, registered in the Commercial Register kept by the Municipal Court in Prague, file number A 79154 (hereinafter the “seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter the “purchase contract”) concluded between the seller and another natural person (hereinafter the “buyer”) via the seller’s online shop. The online shop is operated by the seller on the website located at the internet address www.globusonline.cz (hereinafter the “website” and the “shop”), via the website interface (hereinafter the “web interface of the shop”). The shop (www.globusonline.cz) is a separate shop of the seller, which means that it does not offer goods and services in the same range and at the same prices as the seller's brick-and-mortar stores (shops).


1.2 Use of the shop (www.globusonline.cz) by a legal entity or a natural person – entrepreneur is excluded.

1.3 Provisions deviating from the Terms and Conditions may be agreed in the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of the Terms and Conditions.

1.4 The provisions of the Terms and Conditions form an integral part of the purchase contract. The purchase contract and the Terms and Conditions are drawn up in the Czech language. The purchase contract may be concluded in the Czech language.

1.5 The seller may change or supplement the terms and conditions. This provision does not affect rights and obligations arising during the validity of the previous version of the terms and conditions. 

2. REGISTRATION


2.1 The shop's web interface allows goods to be ordered with registration in the Můj Globus loyalty programme (General Terms and Conditions of the Můj Globus loyalty programme HERE) or without registration.
The Můj Globus loyalty programme app allows goods to be ordered only with registration.

2.2 If the buyer is not registered in the Můj Globus loyalty programme at the time of the intended purchase and wishes to register, they will be redirected to the registration form of the Můj Globus loyalty programme before ordering the goods. After successful registration in the Můj Globus loyalty programme, the buyer will return to the shop's website. When goods are ordered by a buyer registered in the Můj Globus loyalty programme, the buyer details entered by the buyer within the Můj Globus loyalty programme will be used in the order form.

2.3. In the event of repeated failure by the buyer to take over ordered goods, the seller has the right to block the buyer's registered Můj Globus loyalty programme account for the purposes of shopping via the shop's web interface.

3. CONCLUSION OF THE PURCHASE CONTRACT


3.1 All presentation of goods placed in the shop's web interface is for information purposes only and the Seller is not obliged to conclude a purchase contract regarding such goods. Section 1732(2) of the Civil Code shall not apply.

3.2 The web interface of the shop contains information about the goods, including the prices of individual goods and the costs of returning goods if, by their nature, such goods cannot be returned by ordinary post. Prices of goods include value added tax and all related fees. Prices of goods remain valid for as long as they are displayed in the web interface of the shop. This provision does not limit the seller's option to conclude a purchase contract under individually agreed terms. 

3.3 The shop's web interface also contains information on any costs associated with delivery and packaging of the goods and information on the current minimum and maximum possible value of the ordered goods (this does not include packaging costs).

3.4 To order goods, the buyer fills in the order form in the shop's web interface. The order form contains in particular information about: 
  • the goods ordered (the buyer “places” the ordered goods in the required quantity into the electronic shopping basket of the shop’s web interface) and
  • method of payment of the purchase price of the goods, or the price of delivery and the costs associated with packaging the goods, and information on the chosen method of receiving the ordered goods (hereinafter jointly referred to as the “order”) and
  • place and time of pickup of the goods, the buyer’s contact details.

3.5 Before sending the order to the seller, the buyer is allowed to check and change the data entered in the order, including with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking the “Order” button. The data stated in the order are considered correct by the seller. Immediately after receiving the order, the seller will confirm its receipt to the buyer by e-mail, to the buyer's e-mail address stated in the user account or in the order (hereinafter the “buyer's e-mail address”). This confirmation includes the current version of the terms and conditions. 

3.6 Depending on the nature of the order (quantity of goods, amount of the purchase price), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g. in writing or by telephone). The Seller also reserves the right to cancel the order in the event of a reasonable suspicion of deliberate misuse of the service by the Buyer.

3.7 The contractual relationship between the Seller and the Buyer is established by delivery of the confirmation of acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address. If the order cannot be processed for any reason on the part of the Seller, the Buyer will be informed thereof by e-mail to the Buyer's e-mail address.

3.8 The Buyer agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the Buyer, and such costs do not differ from the basic rate.

3.9 The availability of goods offered in the shop depends on stock levels, and the Seller does not guarantee the availability of goods. If the goods ordered by the buyer are not available, the seller will make every effort to replace the unavailable goods with substitute goods whose price and properties are as similar as possible to the goods ordered by the buyer (hereinafter referred to as “substitute goods”). The buyer will be informed of the replacement of the ordered goods with substitute goods. The buyer has the right to refuse the substitute goods.

4. PURCHASE PRICE OF GOODS AND PAYMENT TERMS


4.1 The buyer pays the purchase price to the seller according to the chosen method of delivery and acceptance of the goods.
 
If personal pickup of the goods at a selected premises of the seller is chosen, the buyer may choose from the following options:
  • Online by payment card via the payment gateway after completing the order
  • Cashless by payment card on receipt of the goods
  • Cashless with a gift card issued by the seller upon receipt of the goods
  • Cashless with a loyalty card issued by the seller takeover of goods
  • In cash on receipt of the goods

If delivery to an available address is chosen, the buyer may choose from the following options:
  • Online by payment card via the payment gateway after completing the order
  • Cashless by payment card on receipt of the goods

4.2 The valid prices of goods are those displayed on globusonline.cz at the moment the buyer creates the order. When taking over the order, the buyer is not entitled to claim a lower price for a product whose price was changed between the creation of the order and its pickup.

4.3 The purchase price does not include the price for delivery of the goods or pickup of the goods at the selected store, nor the costs associated with packaging the goods. Information on the price of delivery and the price of packaging will be communicated to the buyer when the order is created. Together with the purchase price, the buyer is obliged to pay the seller any costs associated with delivery and packaging of the goods.

4.4 The purchase price is stated rounded to two decimal places in accordance with the relevant legislation. A detailed breakdown of the purchase price, incl. hellers, is always given on the copy of the receipt and on the tax document. 

4.5 When ordering goods sold by weight, the seller reserves the right to deliver individual items with a weight deviation of +- 30% of the requested weight, but will make reasonable efforts to keep the deviation as low as possible relative to the weight requested in the order. If a weight different from the one ordered is delivered, the buyer is obliged to pay the purchase price of the goods according to the actual weight of the goods. 

4.6 If the Buyer orders a certain number of pieces of goods (e.g. fruit sold by the piece) whose price is determined by weight, the Seller will deliver the requested number of pieces. The price for such goods is then determined by weight regardless of the number of pieces, and the Buyer is obliged to pay the purchase price for the goods according to the actual weight of the goods.

4.7 Where customary in business dealings or where so required by generally binding legal regulations, the seller will issue the buyer a tax document for payments made under the purchase contract. The seller is a VAT payer. The seller will issue the tax document to the buyer after the price of the goods has been paid and the goods have been handed over.

4.8 Instalment sales are not available for the globusonline.cz online shop service. 

5. WITHDRAWAL FROM THE PURCHASE CONTRACT


5.1 The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods modified according to the buyer's wishes or for the buyer personally, from a purchase contract for the supply of perishable goods (e.g. fruit, vegetables or food of animal origin), as well as goods that have been irreversibly mixed with other goods after delivery, from a purchase contract for the supply of goods in sealed packaging that the consumer has removed from the packaging and that cannot be returned for hygiene reasons, and from a purchase contract for the supply of an audio or video recording or computer program if the original packaging has been broken.

5.2 Unless this is the case referred to in Art. 5.1 of the terms and conditions or another case in which withdrawal from the purchase contract is not possible, the buyer has the right to withdraw from the purchase contract within fourteen (14) days of taking over the goods; where the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day the last delivery of goods is taken over. The withdrawal from the purchase contract must be sent to the seller within the period stated in the previous sentence. The buyer may send the withdrawal from the purchase contract, among other things, to the address of the seller's establishment or to the seller's e-mail address [email protected].

5.3 In the event of withdrawal from the purchase contract under Art. 5.2 of the terms and conditions, the purchase contract is cancelled from the outset. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer bears the costs of returning the goods to the seller, even where the goods cannot be returned by ordinary post due to their nature. 

5.4 In the event of withdrawal from the contract pursuant to Art. 5.2. of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon the return of the goods by the Buyer or in another manner, provided that the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods or proves that the goods have been sent to the Seller.

5.5 The provisions of Art. 5.2. to 5.4. of the Terms and Conditions shall also apply mutatis mutandis if the Buyer fails to take over the goods within the specified period.

5.6 The Seller is entitled to unilaterally set off a claim for compensation for damage caused to the goods against the Buyer's claim for a refund of the purchase price.

5.7 In cases where the Buyer has the right to withdraw from the purchase contract in accordance with Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the purchase contract at any time until the goods are taken over by the Buyer. In such a case, the Seller shall return the purchase price to the Buyer without undue delay, by cashless transfer to the account designated by the Buyer.

5.8 If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded subject to the condition subsequent that if the Buyer withdraws from the purchase contract, the gift contract regarding such gift ceases to be effective and the Buyer is obliged to return the gift provided to the Seller together with the goods.

5.9.  Unless the seller and the buyer agree otherwise, if the buyer does not take over the goods at the chosen time and place of handover, the order will be cancelled without delay (the seller will withdraw from the purchase contract).
  

6. DELIVERY AND ACCEPTANCE OF GOODS


6.1 The seller enables the buyer to have the ordered goods delivered and to take them over in the following ways:
  • Personal pickup at the seller's selected store
  • Delivery to an available address

6.2 The buyer is obliged to accept the ordered goods in the manner chosen in the order. If the buyer, or another person authorised to accept the goods, is unable to accept the ordered goods at the chosen time and place of handover, the ordered goods will be returned to the seller's pickup point and the order will be cancelled at the end of the day on which the ordered goods were not accepted. Failed delivery or acceptance caused by the buyer does not affect the seller's right to payment of the purchase price of the goods or any delivery charge and packaging charge. After undelivered goods have been returned to the seller's pickup point, redelivery is possible only by individual agreement between the seller and the buyer through the seller's customer care.

6.3 The seller, or the delivery service, is entitled to verify the buyer's age, in particular in connection with selling goods containing alcohol or tobacco, namely by inspecting the buyer’s identity document. If the required age of the buyer is not

proven

, goods containing alcohol or tobacco will not be handed over to the buyer.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE


7.1 The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.2 Further rights and obligations of the parties related to the Seller's liability for defects are governed by the Seller's complaints procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES


8.1 The Buyer acquires ownership of the goods upon payment of the full purchase price of the goods.

8.2 The seller is not bound by any codes of conduct towards the buyer within the meaning of Section 2161(2)(a) of the Civil Code.

8.3 The Seller handles consumer complaints via the e-mail address [email protected]. The Seller will send information on the handling of the Buyer's complaint to the Buyer's e-mail address.

8.4 The body competent for the out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, website: https://www.coi.cz. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

8.5 The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Praha 2, website: https://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

8.6 The Seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out by the competent trade licensing office within the scope of its powers. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, to a defined extent and among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.7 Tobacco products and alcoholic beverages may only be sold to persons over 18 years of age. If it is not possible to reliably verify that the Buyer is over 18 years of age, the goods will not be handed over and the Seller is entitled to withdraw from the purchase contract or a part thereof.

 

9. PERSONAL DATA PROTECTION

 
9.1 Information on the processing of personal data in connection with ordering goods on the website can be found HERE.

9.2 In the case of registration in the Můj Globus loyalty programme within the meaning of Art. 2.1. of the Terms and Conditions, the processing and protection of personal data are governed by the privacy policy of the Můj Globus loyalty programme, the content of which the Buyer may review upon registration in the Můj Globus loyalty programme or at any time later.
 

10. COOKIES


10.1 Information about cookies can be found HERE.

11. DELIVERY OF CORRESPONDENCE


11.1 All correspondence may be delivered to the buyer at the buyer's e-mail address stated in the order form (for unregistered shoppers) or stated in the Můj Globus account.

12. FINAL PROVISIONS

 
12.1 If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the Consumer's rights arising from generally binding legal regulations.

12.2 If any provision of the terms and conditions is or becomes invalid, sham or ineffective, it shall be replaced by a provision whose meaning comes as close as possible to the invalid, sham or ineffective provision. The invalidity, sham nature or ineffectiveness of one provision does not affect the validity of the other provisions. 

12.3 The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible. 

12.4 Seller’s contact details: 
  • address for delivery: the seller's registered office,
  • e-mail address: [email protected]
  • customer care: 800 700 356

12.6 These terms and conditions are valid from 7. 1. 2026